Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Difficulties getting appointments

I have had difficulties getting an appointment and I don't easily get to see the doctor I would prefer either. I've waited 3 weeks to have this appointment and thats difficult when I've been worried. When you are told you will get a call back it's difficult as there is no timeframe given so I have to stay in and wait for the call. It's not the fault of the staff, it's just appointment availability thats the problem.