Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Really good surgery

I've not needed to use the surgery much but when I have I've easily got appointments by calling the surgery. I've seen the Emergency Care Practitioner who is very good, so caring and their whole manner is just wonderful. The surgery works really well the only small issue I've had is getting medication. I've had to take my prescription else where when medication including needles for my insulin haven't been available.