Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Clinicians all good

I've had no problems getting appointments when needed and they are really organised and have invited me in on time for check ups etc. It would be helful to have a reminder text of the appointment a bit nearer the appointment as most appointments I have are booked in advance. The clinicians are all really good, I can't fault them.