Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Swan Surgery


Slow econsult response

I completed an econsult and received a notification that I would get a response in up to 48 hours, however, I received the reply 5 working days after I first submitted the form which was worrying. Normally it's a good surgery and the staff are very good when you do see them. I was asked to complete a blood pressure form with a weeks worth of readings and notified the staff member that I would need to purchase a blood pressure machine before I could start recording the readings. I was sent an online form to complete but by the time I purchased the machine and then tried to submit the readings access to the form had closed. Because I had another appointment already booked I arranged to take the results in to the appointment rather than requesting a new form to complete. It would be good if the form could stay live for a longer period in case there are any delays.