Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Swan Surgery


Terrible service

Unable to get an appointment within a month and then can only discuss one issue. Receptionists mislead you about who you have an appointment with, not their fault but due to lack of appointments. Told you are seeing a physician when it’s a physician associate - one is a doctor and one isn’t. A morning telephone appointment (the only option available) and I was rung at 3pm. And then told I’d have to make another appointment to discuss my other problems. I know the NHS is collapsing but this is disappointing.