Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Worked well

Can't get seen as quick as I would like but call backs the same day have worked well if that's all I've wanted but for face to face appointments it has been more difficult and meant longer waits. The doctor, I assume I saw a doctor, was unable to address the issues I came in with as I needed a referral but they said they couldn't do it so I had to arrange another appointment, they do normally do a good job though.