Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Brilliant surgery

I can't praise them enough. I've had an appointment today after calling first thing and I've always had a positive experience getting an appointment including when I've done an econsult, which has covered all aspects and then I've been invited in by the GP. I've also been able to see a specific GP when I've wanted to see them. Its amazing they just need to continue what they're doing.