Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


A bit of a wait

I've has a 12 day wait to see a specific doctor but it wasn't for anything urgent. Reception are very helpful and I've been able to do online fit notes which worked well. We've had translation arranged for appointments and sometimes this is the main reason for the delay of the appointment. The translators have been of a good standard and it has worked well to ensure that we understand everything that is going on.