Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Swan Surgery


I don't use online so it harder I think

The surgery want us to use AIMA online but I don't use computers so instead I phone, I usually get through between 15-30 mins and I will sometimes be able to get an appointment on the day but if not I am asked to call back the next day and I have to go through all of the exact same questions again which is rather frustrating which is why its harder if you dont use online. Car park is a bit small for how many people use the surgery.