Good Service but Anima is Glitchy
I have had lots of positive experiences at Swan Surgery over the years, however, the new Anima booking system and reception staff attitude has been a bit of a let down today unfortunately. Hopefully this is just a one off. Whilst the new system for booking seems to be simple and quick to use, there is a serious glitch, whereby I have booked an appointment which has displayed as a telephone call, both on the Anima dashboard and in the confirmation email I received, but having not had a phone call at the time selected when booking the appointment, I called the surgery 30 minutes later and was advised that I had booked a face to face appointment, not a telephone appointment, according to the system their end, therefore had missed my appointment. Another appointment was booked in (telephone) but I explained that all the correspondence I have says it’s a telephone call but the reception staff didn’t seem to believe me. I have asked the surgery to look in to this error, and have sent them screenshots of the appointment as displayed on Anima my end, as well as the booked confirmation email, however, the staff seem resistant to do anything about it, as they say the appointments are showing correctly on their end and they have had no other issues with people not turning up for their appointments. If this doesn’t get looked into I am concerned that this could result in multiple missed appointments and wasted time for the Drs. Therefore, until I am certain this issue is fixed, I don’t think I would like to rely on booking an appointment solely through Anima, especially if the reception staff aren’t going to take the issue seriously and make sure it is fixed.