Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Trying to get an appt is impossible

For those of us that work shifts and work full time Anima does not work. I can’t always fill in an Anima request at 6am to make sure I get to speak to someone that day and then you have to start the process all again the next day! The system is great if you just want some advice but not for when you actually want to see a GP when it’s convenient for you!