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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Swan Surgery


Telephone glitch

I was unwell over a weekend and telephoned the surgery on Monday morning to make an appointment. My call wasn't answered so I got up, washed, dressed and drove to the surgery with the call still ringing. I approached reception (where there was no audible telephone ringing though my phone showed the call as still connected and I was still getting the recorded message. I checked that I was using the correct number with the receptionist and when she said I was I asked why I hadn't been answered for 52 minutes. Her response was to ask which option I had chosen and (probably unhelpfully on reflection) I asked which of the options they ignored for 52 minutes. I pointed out that there appeared to be a difficulty with their 'phone system and asked that they check it and let me know what they had found. Two and a bit weeks now and no word........ This is a real shame as the clinicians are excellent but back office very poor.