Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


usually I can get a routine appointment

I was once 25 minutes late being seen but I realise these things can happen. It can be difficult to get through on 'phone to make an appointment but I can usually get a routine appointment within a week. All the clinicians that I have had contact with have been pretty good.