Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


I like to see a specific GP

I like to see a specific GP for my ongoing treatment. This can take time and appointments can be up to four weeks. That said I'm not always around so that may be a factor in this timescale. Perhaps more surprisingly I am having to wait till 21st of the month (8th today) for a telephone appointment.