Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


They have all been so good

I've only been here a year but they have all been so good. Made me confident to ask questions. Most reception staff are brilliant but recently one member of staff was very rude and shouted at me. This was most upsetting and breached my confidentiality as they could be overheard.