Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Very pleased with care and appointment system

I have to have a blood test every 6 weeks (for 20 years). I always get forms from reception. Last time reception said it needed authorisation. First time in 20 years! My doctor is fantastic though. Emergency appointment is very good - 3 to 4 weeks for my named doctor but I can talk to her on the phone earlier, if I need to.