Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Swan Surgery


Mixed experience but great surgery

Bitten by dog. Home treated.I collected medication. Realised worth checking if bite could be seen. Asked pharmacist if there was a nurse on site. Told there was and to speak to receptionist. Receptionist offered appointment in the week. Nurse couldn't see that morning as appointments booked. I think Swan surgery is a great surgery but I left without the injury being triaged which feels inappropriate. I feel it should have been looked at and either told to go to A&E or temporarily dressed / treated there for a re-appointment early in the week. I would have been happy to wait at surgery for nurse and it wouldn't have taken much time. Consequences of non-triaging could have been worse. I happen to have some knowledge that meant I could avoid going to A&E.