Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Telephone response can be a bit random.

I have three children and so I probably use the surgery more than most people one way or another. I am and always have been, very happy with the service here. The only blip is that sometimes it can take a while to get an answer-not always but on the odd occasion I have been listening to pretty repetitive music for 10-15 minutes.