Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Generally good when you go in

I am routinely called in a bit late to Drs appointments though the nurses are better. It would be better if we were advised of delays on arrival rather than sitting and wondering what is going on! The doctors and nurses are generally good when you do get in. I appreciate the quality of the service they provide.