Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


All aspects very good

I consider all aspects of this practice to be very good except - although I don’t call often for an appointment - it is a very, very time consuming process. I would say that 20 mins is about the norm to go through the booking process by phone and it can take longer. Also, on one occasion the automated system wasn’t working either. The care here is very, very good though.