Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


My doctor is fantastic

I have found one of the nurses to be very rude - this has been persistent so I no longer see her. That said my doctor is fantastic, he is prepared to sit and listen which is good though he does sometimes run a bit late. Last week a nurse was 45 mins late and apologised to me by telling me she hadn’t been able to ‘get rid of’ patient. I thought that was more than I needed to know but it would have helped if I had known there would be a delay.