Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Overall I am very happy

There are ‘niggly’ things that annoy me a bit. I get invitations every year to come in for a flu jab and every year I decline and ask to be taken off the list but it doesn’t happen! A while back there was a member of the reception team who was a bit ‘sharp’ in her communication but she seems to no longer be around. All of that said I am very happy here and I wouldn’t want to have to move to another practice.