Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


I really rate my doctor

I have always had a good experience here and I have been registered about ten years. I really rate my doctor - I choose to wait the two to three weeks that it takes to get an appointment with him specifically. He always looks at me and listens when I am talking (not distracted by computer screen). If I am really poorly, or one of my children is ill, I have always been able to get an 'on the day' appointment.