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Original feedback for

Swan Surgery


The nursing team could improve

Generally the DRs appointments are good, you’re listened to and things are explained. The nurses on the other hand have little bedside manner or compassion and are rude and brusque and rush you in and out as quickly as they can. Also receptionists don’t answer phones for sometimes 15/20 minutes, when I mentioned this to them one said ‘you’re lucky sometimes it takes 25!’ Rude and unprofessional.