Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Waiting 6 weeks to see my Gp is unacceptable.

Every time I need to see my GP I have to wait 6 weeks !! It’s unacceptable and disgraceful. There are only 3 Doctors I would see, and recommend for their caring and supportive nature. Sadly the waiting times need improving, and I don’t see it improving anytime soon. I don’t agree with the Receptionists wanting to know why I want to see a Doctor, because they are neither Medics or Medically trained. 5 years ago, you could get an Appointment the following day, but not today. On a Positive Note ; Dr (name removed) is a Godsend and is very Proactive in getting things done ! He’s a fantastic GP.