Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Always professional.

I found the Drs, reception staff and nurses very helpful and understanding despite their incredible workload. The Drs have been terrific in the support and advice they've given to me. My only gripe is that the access to the surgery is very poor. Disabled, elderly, incapacitated and mothers with prams struggle to use the entrance. The layout of the reception desk does not offer any form of privacy, and patients waiting at the desk also block the entrance/exit.