Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Not always sure I am sitting in right area!

Waiting at the appointment is very long and this seems to be every time I come to the doctors. 9 out of 10 times I always get an appointment within a week and they would also offer a call back if I wanted it. I am not always sure that I am sitting in the right area of the surgery, it can be complicated at check in where to go and the areas are not clearly signed.