Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Appointments quite hard to get

Its quite hard to get an appointment, often have to wait up to a week. I have identified that in the last 6 months the reception staff attitudes have improved. I generally wait 20-30 mins at appointment which can be difficult with little ones, I would like to see some children's activities.