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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery



Up to 2 weeks wait for appointment

You have to wait weeks for an appointment and I would regularly expect to wait 40 minutes plus at the appointment which is too long. I have to wait up to 2 weeks for an appointment and if I wanted to see a specific doctor such as a female GP it would be often up to 4 weeks wait! Staff are very good both medical and non medical and it is also worth mentioning that the staff in the dispensary are very good too, they seem to need more doctors.

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