Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Swan Surgery


Can be a bit bleak in the waiting area

It can be a bit bleak in the downstairs waiting area, could be brighter. It gets very full in the waiting area at times. They seem to deal with a lot of patients and it doesn't always work, but they stay on top of things.