Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Great GP, when I can get into see her

My doctor is great but the overall service from the practice has gone down hill. It's very hard to get them to answer the phone and I now have to wait a month for an appointment with my doctor. They seem good with emergency appointments but not great for continuing care.