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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery



Debacle with prescriptions

I asked for a repeat prescription to be set up and issued for all three of my medications. The prescription was sent to Cambridge. When my local pharmacy finally got it back it was only for one of my drugs. Now I have to request it again and make a third trip to the pharmacy.

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