Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Dreadful. Less than one star.

Condition misdiagnosed via telephone appointment so I was treated for 2 months for a condition I do not have. After I insisted on being seen face to face my condition was diagnosed but since then there has been no consistent treatment. All my appointments since then have been on the phone with different staff who are not qualified GPs. It seems the receptionists are now gatekeepers charged with keeping patients away from the GPs. As a result, a condition that should have cleared up within a few weeks has been going on for 6 months and is still ongoing with no resolution in sight.