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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Swan Surgery


Medical staff great. Management atrocious

You can be waiting over an hour for the phone to be answered. Only one receptionist, and she was having to leave her desk to check on incoming patients ( who were forced to wait outside the surgery). I was sent to the hospital for a blood test, only to be told on arrival that, due to a national problem, blood tests cannot be currently taken. Swan surgery had been made aware of this several days before they sent me for the test. Stop using Covid-19 as an excuse. Get up to date management systems in place