Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Untrained staff

Consulting with different GPS causes a lack of consistency and means you have to repeat yourself every time you need to speak with a Dr regarding your health. A more streamlined and better management system would create and foster better care of patients