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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery



Not satisfied

It is been 10 months, that I wanted to do a blood test to check my sugar level. They asked me to feel twice the E-consult which is very time consuming and irrelevant questions. Then when they told me to book on hospital for blood test, and I went there they said they only do the priority due to Covid despite of being booked, and I could not do the test on that day, while I had to be be absent some hours from my work. Finally I did the test, and I had to call to ask them to send the results to my home, which I wonder why they do not do it automatically. Finally I recieved the results and there is everything there except the cholestrol and glucose that I needed to check. I am so disappointed. However, I should admit and thank for well organised vaccination service.

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