Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


After over 20 years I am going to unregister

I have tried e consult twice - it failed both times and I had to call surgery for appointment - lengthy wait in a queue on the phone. The doctor couldn’t give me a time when they would call and I missed 2 calls - within 5 mins of each other ( I was driving) . The doctor did not call again m. Having just called to try to book another appointment I am told again they cannot specify when the doctor will call me - just it will be in the morning on date given. I teach so cannot be available to take a personal call all morning. In frustration and because I need to speak to a GP I am going to register at a surgery I know is seeing patients where possible and which if it does call specifies a time.