Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Used e-consult for first time

I used the e-consult services for the first time and found it very quick and easy to use . After filling in the online form I was informed that I would get a call from the doctor the next day . I was called at 3-15 and after explaining my condition was asked to attend a face to face appointment for 3-45 the same day , I was examined and found to have a viral infection and issued with a prescription. Excellent service from the doctor as usual.