Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Lack of communication

Disappointing experience. Waited in until 2.30 for call back. Went out, had mobile, didn’t get to answer in time. Rang surgery straight back, too 15 minutes to get through. Answerphone message very out of date. Spoke to receptionist, advised I was on mobile and for nurse practitioner to phone back on that, kept phone very close. When home, nurse practitioner had left message on home saying they had tried to phone me twice and I would need to do new e-consult.