Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Swan Surgery


Was told I had a double appointment

3 mins into the call the Dr asked why I was calling because Normally people call their dr for something. I was told as I have serious trauma related problems, I should speak to Dr (name removed) every 2 months to check-in. Dr (name removed) has left. Personally, I find it rude that I’m not receiving the same standard as Dr (name removed) practiced. As we the patients are the customer, it’s just rude to try and rush the call and as I have memory and concentration problems, plus trouble communicating. Pointing out time restrictions 3 mins into the call I find rude. They don’t have time for patients.