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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery



Steriod Injection in shoulder - painless!!

I was referred via my physio for a steroid injection in my shoulder. I had been informed by various people that this procedure was painful. I booked in and they performed this procedure and explained everything to me and the injection was painless! I was so shocked and amazed by how professional the doctor was in making this whole experience stress free and not at all painful! I cannot recommend the GP enough for this type of procedure if needed or if you are feeling nervous about the injection.

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