Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Long phone waits

I have had a long wait, half an hour, to get through this morning. Staff are very very friendly, particularly the pharmacist who is very helpful. Staff have mentioned using e consult but I haven't used it yet as I'm not really sure how it works. Having the parking at the surgery is great, makes such a difference and so much easier.