Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Changes are a bit strange

Everything is ok, it's a bit strange with all the changes that have been put in place and getting an appointment with a doctor face to face is difficult. I've had phone consultations in the past and they've worked ok. At times I would like to see a specific doctor but I understand that this will take some time.