Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


No quick appointments

I can't get a blood pressure check even though my machine at home is reading very low. Recently I've booked two GP appointments but both were cancelled. The last cancellation meant that when I did see a GP three weeks later I was sent straight to hospital. If I'd been seen earlier I would've gone then.