Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Not a great experience

This time has not been great. I was on hold for 47 minutes on the phone yesterday morning and by the time I got through there were no appointments available.I was told to call back this morning but considering the age of our baby its quite concerning that we couldn't be seen. There was no offer of a call back so we ended up having to call 111 overnight. We then called again this morning and were given an appointment.