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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery



Very helpful

My husband was very unwell at the end of July, after a few days phoned the surgery and had telephone consultation, the doctor said to bring husband to surgery if possible, was given antibiotics but he worsened in the afternoon and the GP arranged an ambulance to take him to hospital. He stayed there for nearly a week with pneumonia. Wrote a message to thank [them] for [their] kindness but discovered [they were] a locum so not sure if [they] got it. I was reluctant to phone twice on same day during present covid times but receptionist was also very understanding

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