Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Swan Surgery


Very Helpful from reception to Doctor

I have had a real mix of Issues since moving to Bury St Edmunds I am so glad that I chose Swan Surgery. The help and the assistance I have received from Receptionists to Nurses assisting giving up smoking to the care from the Doctors has been amazing, cannot fault and I think we all need to really think that at times like now we have to protect these invaluable members so that they are here when we need them. Pubs are shut for 2 weeks as all members have covid, could you imagine your drs fully shut for 2 weeks? [...] Thank you for being there.