Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Tavern Street Dental Practice


Very officious and unpleasant receptionist

Having moved my hygienist appointment to Tuesday this week(July 19th) at the practice's request I then tried to move the appointment when I realised how hot it would be on Tuesday. Receptionist said I would have to pay £54 cancellation charge to move the appointment as it was less than 48hours before the appointment. When I pointed out I had moved at their request answer given was "Nobody pressurised you to change"