Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Tavern Street Dental Practice


In Tears

Was told I've been taken off their NHS list having cancelled a few years ago due to COVID (not my fault) and second cancellation was because my Mum had died in early hours of my appointment day, I offered to pay in full but they didn't listen or even say sorry for your loss, just told sorry you can't come back as it's your second cancellation.