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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Tavern Street Dental Practice



Elderly Father taken off books

My elderly Father had been at Tavern Street Dental practice since the 1980’s He missed an appointment due to not being reminded. When I phoned on his behalf they said they don’t phone or write anymore only email. As he doesn’t have internet that would be impossible! Then was told he missed an appointment in 2003 that’s ridiculous! He has had heart surgery and cancer in his tongue. All things that could cause impact on his teeth and mouth and be kept an eye on. He is also on pension credit so limited income. Just to be told he no longer has a Dentist has caused him much anguish and distress. He has been let down by Tavern Street. Reason technology!

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